At Definite Metal, we are committed to meeting all the expectations and requirements of our customers, especially when it comes to quality. We know that quality starts from the moment we receive an RFQ, and that is why our quality management system is built into each stage of manufacturing, from quote to ship.
We take pride in training each of our employees to understand and implement our quality processes with top management, who are ultimately responsible for its implementation. Below you will find an overview of the process we have developed to produce parts that meet your needs every time.
Our Quality Assurance Process
1. Quoting
Our quoting team reviews your specifications during the estimating process to ensure that all of your requirements are included when creating a quality plan. At this point, and throughout every stage of the process, we take every measure to keep your intellectual property confidential. We consider communication within departments, and with customers, the key to eliminating any potential quality issues.
2. Purchase Order Entry
Once an order is received, our team reviews purchase orders and compares to our original quote to identify and resolve any issues before moving forward with production. Raw material according to your specifications is purchased, received, logged and identified awaiting assignment to work order.
3. Manufacturing
Upon material receipt, our shop schedulers create job travelers to maintain material traceability, record training information and gaging data, and track completed work throughout all stages of production. Our shop and quality managers provide oversight to ensure that out our quality plan is carried out as jobs travel throughout the shop at various machining centers.
4. Additional Services
Upon completion, each lot of parts is subjected to final sample inspection. Our inspection team also verifies completed parts against the quality plan to ensure all processes have been completed. We can provide inspection reports according to customer requirements ranging from various sampling plans up to serialized 100% dimensional reports.
5. Inspection
Our quoting team reviews your specifications during the estimating process to ensure that all of your requirements are included when creating a quality plan. At this point, and throughout every stage of the process, we take every measure to keep your intellectual property confidential. We consider communication within departments, and with customers, the key to eliminating any potential quality issues.
6. Shipping & Inventory
All items are packaged to mitigate damage to the functionality of the part in transit. We take all preventative measures possible to inhibit rust/corrosion and to protect finish and threaded parts. When packaging parts for delivery or inventory, we take care to maintain material traceability and clearly label and separate parts made from different heats of material when necessary. Along with inspection reports, we also are able to provide Material Traceability Reports (MTRs) and Certificates of Conformance (COCs) upon customer request.
7. Continuous Improvement
We have refined our quality standards throughout the past four decades; however, as with every area of our business, we are constantly looking for ways to grow and improve. Investments in the latest tooling and gaging technologies and machinery upgrades all play a vital role in reaching the objectives and expanding its capabilities. Please reach out to us for any questions regarding our quality process or to request a quote for quality work.